PRIVACY POLICY

Effective Date – 1st July 2025

At Sonaya Dealers, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services related to kitchenware, beauty, and cosmetic products.

INFORMATION WE COLLECT

  • Personal Information: such as your name, phone number, email address, delivery address, and payment details.
  • Account Information: including login credentials and order history.
  • Device and Usage Data: including IP address, browser type, and how you interact with our site.
  • Cookies and Tracking Technologies: to improve user experience and analyze site performance.

HOW WE USE YOUR INFORMATION

  • To process and fulfill your orders.
  • To provide customer service and respond to inquiries.
  • To improve our products, services, and website.
  • To send updates, offers, or promotions you’ve agreed to receive.
  • To comply with legal obligations.

HOW WE PROTECT YOUR INFORMATION

  • We implement security measures, including data encryption and secure servers.
  • Access to personal data is limited to authorized staff only.
  • We regularly update our systems to prevent unauthorized access.

SHARING YOUR INFORMATION

  • We do not sell or rent your personal data.
  • We may share data with trusted third-party service providers (e.g., delivery, payment processing) under confidentiality agreements.
  • We may disclose data if required by law or to protect our legal rights.

YOUR RIGHTS AND CHOICES

  • You have the right to access, update, or delete your personal information.
  • You can opt out of marketing emails at any time.
  • You may disable cookies in your browser settings, but this may affect site functionality.

CHILDREN'S PRIVACY

  • Our services are not directed to children under 18.
  • We do not knowingly collect personal data from children.

CHANGES TO THIS POLICY

  • We may update this Privacy Policy from time to time.
  • Updates will be posted on this page with a revised effective date.

CONTACT US

  • If you have any questions or concerns about this Privacy Policy, contact us at:
  • Email: info@sonayadealers.co.ke
  • Phone/WhatsApp: +254 792 333 222