{"id":8287,"date":"2025-07-01T06:03:41","date_gmt":"2025-07-01T06:03:41","guid":{"rendered":"https:\/\/rayscohosting.best\/Sonaya1\/?page_id=8287"},"modified":"2025-07-01T06:16:12","modified_gmt":"2025-07-01T06:16:12","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/rayscohosting.best\/Sonaya1\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
\n\t\t\t\t
\r\n\t\t\t\t\t
\r\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\n\n\n

FREQUENTLY ASKED QUESTIONS<\/h2>\n\n\n\n\n\n\n\n\n

1. How do I place an order on your site?<\/b><\/p>\n

Browse through our collections, add items to your cart, and proceed to checkout. You\u2019ll receive a confirmation message once your order is successfully placed.
<\/p>\n

2. What payment options do you accept?<\/b><\/p>\n

We accept M-PESA, Airtel Money, Visa\/MasterCard, and cash on delivery in select locations.
<\/p>\n

3. Is it safe to pay online?<\/b><\/p>\n

Yes. We use secure, encrypted payment gateways to ensure your personal and payment details are protected. Learn more on our Privacy Policy.
<\/p>\n\n\n\n\n\n\n

1. How long does delivery take?<\/b><\/p>\n

Nairobi & major towns: 1\u20132 business days<\/p>\n

Outside Nairobi: 2\u20134 business days<\/p>\n

Rural or remote areas: 3\u20135 business days
<\/p>\n

2. Do you deliver across Kenya?<\/b><\/p>\n

Yes, we deliver to all counties. You\u2019ll be able to select your location at checkout.
<\/p>\n

3. Can I pick up my order instead of home delivery?<\/b><\/p>\n

Yes, we offer pickup station options. You can choose your preferred pickup point during checkout.
<\/p>\n

4. How much is the delivery fee?<\/b><\/p>\n

Delivery fees vary based on your location and item weight. The total will be shown before completing your order.
<\/p>\n\n\n\n\n\n\n

1. Can I return a product if it doesn\u2019t meet my expectations?<\/b><\/p>\n

Yes. Returns are accepted within 7 days for unused, unopened items. Kitchen appliances and beauty products must remain in original packaging for hygiene and safety reasons.
<\/p>\n

2 What if I receive a wrong or damaged item?<\/b><\/p>\n

Please contact us within 48 hours. We’ll arrange for a replacement or issue a full refund where applicable.
<\/p>\n

3. How long does it take to process a refund?<\/b><\/p>\n

Refunds take 2\u20135 business days and are processed via your original payment method (M-PESA or card).
<\/p>\n\n\n\n\n\n\n

1.Are your beauty products genuine and safe?<\/b><\/p>\n

Yes. We source directly from reputable suppliers and authorized distributors. All skincare and beauty products are verified for safety.
<\/p>\n

2. Can I request help choosing the right product?<\/b><\/p>\n

Absolutely. Our support team is happy to recommend items based on your needs \u2014 whether it\u2019s cookware sets, skincare routines, or hair tools.
<\/p>\n\n\n\n\n\n\n

1. Do I need to sign up to place an order?<\/b><\/p>\n

Yes, creating an account helps you track orders, manage returns, and receive exclusive offers. Check Log in and Register.
<\/p>\n

2. Can I cancel or change an order after placing it?<\/b><\/p>\n

Orders can be canceled before shipping. For urgent changes, contact our support team immediately after placing your order. Check Shipping and Returns.
<\/p>\n

3. Where can I track my order?<\/b><\/p>\n

You\u2019ll receive tracking updates via SMS and email. You can also log in to your account to view real-time order status. Check Track your Order.
<\/p>\n\n\n\n\n\n\n

1. How can I contact your support team?<\/b><\/p>\n

Call\/WhatsApp: +254 792 333 222<\/p>\n

Email: info@sonayadealers.co.ke<\/p>\n

Live Chat: Available 8:00 AM \u2013 5:00 PM (Mon\u2013Sat)
<\/p>\n

2. Do you have a physical store?<\/b><\/p>\n

Yes. View our shop Locations, or choose a pickup point at checkout if you prefer collection.
<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-8287","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rayscohosting.best\/Sonaya1\/wp-json\/wp\/v2\/pages\/8287","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rayscohosting.best\/Sonaya1\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rayscohosting.best\/Sonaya1\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rayscohosting.best\/Sonaya1\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rayscohosting.best\/Sonaya1\/wp-json\/wp\/v2\/comments?post=8287"}],"version-history":[{"count":17,"href":"https:\/\/rayscohosting.best\/Sonaya1\/wp-json\/wp\/v2\/pages\/8287\/revisions"}],"predecessor-version":[{"id":8307,"href":"https:\/\/rayscohosting.best\/Sonaya1\/wp-json\/wp\/v2\/pages\/8287\/revisions\/8307"}],"wp:attachment":[{"href":"https:\/\/rayscohosting.best\/Sonaya1\/wp-json\/wp\/v2\/media?parent=8287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}