{"id":6186,"date":"2019-10-28T15:10:55","date_gmt":"2019-10-28T12:10:55","guid":{"rendered":"https:\/\/africasustainabilitymatters.com\/?p=6186"},"modified":"2026-01-11T05:30:38","modified_gmt":"2026-01-11T05:30:38","slug":"will-technology-overtake-human-sense-of-service","status":"publish","type":"post","link":"https:\/\/rayscohosting.best\/ASM\/2019\/10\/28\/will-technology-overtake-human-sense-of-service\/","title":{"rendered":"Will Technology Overtake Human Sense Of Service?"},"content":{"rendered":"\n<p><strong>By\nGodrick Itur<\/strong><\/p>\n\n\n\n<p>The customer service\nweek, marked earlier this month, was characterized by a number of firms sending\ntext messages and putting up social media posts on how they value their\nclients. It got me thinking about the early days when we were growing up in the\nvillage.<\/p>\n\n\n\n<p>Whenever\nwe had guests coming over, the house and compound were cleaned, proper\ndirections issued, children well dressed and the house decorated in the best\ncrotchet. When they arrived, the guests were treated to the best meal and\nserved using specially reserved crockery and plates. I suspect that in many\nhomes this practice remains.<\/p>\n\n\n\n<p>With\nsuch special treatment reserved to our guests at home, one would imagine that a\nbusiness will treat its customers, who are essentially guests, in a similar\nway.<\/p>\n\n\n\n<p>When you run business, it means that you will have clients coming to your premises every single day. You, therefore, must look your best, ensure that the premises are sparkling clean, provide sufficient clear directions and speak courteously and warmly throughout and most importantly, give them the best of your product or service.<\/p>\n\n\n\n<p>It\nseems that this is just common sense, and that it would be easy to replicate\nhow we treat our guests at home, at our respective businesses. Yet it is not\nthat simple. Tales abound of how people are mistreated by companies and public\noffices and given terrible service\u2026<a href=\"https:\/\/www.businessdailyafrica.com\/analysis\/columnists\/Will-technology-overtake-human-sense\/4259356-5324594-4t71rh\/index.html\">Read\nmore&gt;&gt;<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>By Godrick Itur The customer service week, marked earlier this month, was characterized by a number of firms sending text messages and putting up social media posts on how they&hellip;<\/p>\n","protected":false},"author":3,"featured_media":6187,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","pagelayer_contact_templates":[],"_pagelayer_content":"","_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[101],"tags":[],"class_list":["post-6186","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-international-news"],"_links":{"self":[{"href":"https:\/\/rayscohosting.best\/ASM\/wp-json\/wp\/v2\/posts\/6186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rayscohosting.best\/ASM\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rayscohosting.best\/ASM\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rayscohosting.best\/ASM\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/rayscohosting.best\/ASM\/wp-json\/wp\/v2\/comments?post=6186"}],"version-history":[{"count":0,"href":"https:\/\/rayscohosting.best\/ASM\/wp-json\/wp\/v2\/posts\/6186\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rayscohosting.best\/ASM\/wp-json\/wp\/v2\/media\/6187"}],"wp:attachment":[{"href":"https:\/\/rayscohosting.best\/ASM\/wp-json\/wp\/v2\/media?parent=6186"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rayscohosting.best\/ASM\/wp-json\/wp\/v2\/categories?post=6186"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rayscohosting.best\/ASM\/wp-json\/wp\/v2\/tags?post=6186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}